Telkom Incompetency - Debited my account incorrect

Since I took a contract for the first time with Telkom I have been experiencing lots of problems . Firstly I took a contract for R279 Samsung Tab3 and requested them to add airtime for R100.00 .When I requested them to remove this airtime ,the consultant told me that they can't .This was strange,I decided to let go as they reduced it to R10.00 .Telkom again billed me for an account that Westgate Telkom direct with their consultant Anwar and his manager told me that is was cancelled.After a long back and forth with Telkom they eventually refunded my account . Now on the 01/03/2015 Telkom debited my account for a contract cancellation ,what cancellation. I left Vodacom because I was tired of service providers who do not have the clients interest at heart not knowing that I will be sitting and frustrated by Telkom for the duration of my contract with them.Mohammed Ally refused to come to the phone.Pathetic service from TELKOM .I am not even getting my statements from Telkom despite that fact that they have my email address.