Telkom incompetency and inability to provide adequate and accurate serviceO

I ordered an updgrade on my ADSL line to take the deal for R604 for a 4MB uncapped line. I placed this order on the 14th of August. After phoning them multiple times to follow up, they kept saying that the order was stuck or the order needs to be pushed through (about 3 different agents said this). Eventually, more than a month later, a technician phones me to say that he is going to install a new line in my home - when I clearly requested an upgrade. I told him that this was the wrong order, and then I didnt hear from him again. On the 8th of October they placed another order, this time the "correct" one for an upgrade. I followed up last week, and they logged a call with IT to get a technician to come out. I called again to find out the status of this, as I haven't received any feedback, and they say that they have no control on the availability of the technicians. I already cancelled my previous Wifi as I expected this to be complete by now. It is the 29th of October, and due to their mistakes, after the initial order on the 14th of August and then the new order on the 8th of October, I still have received no calls from Telkom. The incompetency is unreal. I have told them to fast track my order because it was their mistakes that caused me to be in this position, but they continue to say that they have no control over the availability of the technicians.

I would not recommend getting ADSL services from Telkom to anyone.