Telkom Incompetency.

Telkom is such a terrible service provider. I have been logging complains for the last past 2 weeks now and have been calling the billing department endlessly, out of all 15 consultants that I communicated with non of them bothered to assist me all, all they could say was that they are escalating my matter.

my account has been sent to the collections department and I'm now in areas whereas all my payments are up to date.

What is a person suppose to do to get assistance from the billing department ?????? when we visit the Telkom stores seeking for assistance, we get turned away.

How difficult is it to just update my profile ??? I don't understand.

I am so angry and frustrated right now because after logging my complains, I was sent SMS's to say that my cases were resolved but still my account is locked.

Telkom, please tell me what I'm supposed to do to have my account updated.

I also don't understand why my account was debited this morning??? how does a debit go on the 14th day of the month???

Can you stop being *********** and update my profile !!!!!!!!!!!!!