Telkom incompetency

Item: Telkom
Rating: 1
Author: Sabrina M

I cancelled my landline in October 2017 after it had been out of order for almost a month due to storm damages. Cancellation was lodged & actioned yet I was still debited 4 months thereafter until I effected a stop order on both my bank and Telkom side. A request was lodged for rebate and everytime I call and email I am told its being escalated but nothing happens. Todate I have not been reimbursed and whats more prejudice is that I am being billed for this so called "unpaid" debit orders & its now negatively affected my credit rating. Somebody needs to get off their ass and start handling these disputes urgently or Telkom is going to loose alot?

Helpful (0)

Replies (3)

Sabrina M's updateReviewer Update

26 Apr 2018, 09:01

I have still not received a response, nor an email response from the agent that did initially acknowledge the query yet I continue to receive a bill with "rejection payment" !!!!!! Seriously? now this is really affecting my credit rating and I cannot accept this incompetence any longer. Telkom, prepare for a legal battle.

Sabrina M's update26 Apr 2018, 09:01

Reviewer Update

Telkom's replyOfficial

02 May 2018, 09:16

Hello sabi21

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom's reply02 May 2018, 09:16

Official

Hello sabi21

Best regards,

Sabrina M's updateReviewer Update

02 May 2018, 13:33

Thank you, I await a favourable update.

Sabrina M's update02 May 2018, 13:33

Reviewer Update

Thank you, I await a favourable update.

Telkom incompetency

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