LL
Louise L
1 reviews | Active since Mar 2018
15 Mar 2018, 22:23
Telkom Incompetency
I have tried to cancel my account since AUGUST last year. I have emailed, re emailed, called, re called and keep being told their is a lag in cancellations. It is now March and I am STILL being sent invoices. I literally don't know what I am meant to so. Surely there is some recourse for customers. Surely it is our right to cancel a service in a reasonable amount of time?
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
09 Apr 2018, 07:53Hi ***,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply09 Apr 2018, 07:53
Official
Hi ***,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,