Telkom incompetency

I moved from Cell C to Telkom before the lockdown started. Telkom said i would keep my old number, it just had to be ported from Cell C to Telkom, and this could be done on line. Then the lockdown started, which meant this service was no longer available on line, but i would have to visit a Telkom store. Due to my work, i could move between provinces once we moved from level 5 to 4. I'm a company rep, and my phone is a NECESSITY to do business with my customers. I live in a rural community and the closest Telkom store is 80km away. I visited the Telkom store in Klerksdorp Mall where i was assisted by Richter. He said he could help me with the porting. Unfortunately for me, their fingerprint machine did'nt recognise my thumbprints, so i was stranded again. I find this pathetic, that it could not be over ridden by Richter. He assured me he would contact his head office and i should contact him a week later. Imagine the frustration!!! A week later i mailed him( he could not be contacted telephonically). His answer was that they could'nt assist him and i should contact them to ask why? He gave me this number 081180 and ref ***7. I contacted them...twice...and still nobody can assist me. The last lady i spoke with said, i should visit a Telkom store.... Never in my life, have i worked with so many *********** people or company. People, do not change to Telkom!!!!