Telkom incompetency

Good day<br> <br> Firstly i am very disappointed with telkom service , I went to telkom in Benoni( lakeside mall) on the 08/10/2015, to purchase a mobile phone, their system was down that I understood, so they told me that as soon as its fine they will get back to me. I was emailing them every second day from then just to check if things are coming well, no 1 had the decency to phone nor email me, up until now I don't have anything from them, i even decided to cancell the order because I can't be sitting and waiting for something that I don't even now i'll b having or not.<br> <br> My question is that can a company really function without a proper server for almost a month or its just them being lazy or not taking care of their customers?<br> <br> I am looking forward to your responce ASAP<br> <br> Thank you<br> Nthabiseng