Telkom Incompetence Still At Large

I completed the online form to have my ADSL and landline moved around the 24th of August 2018 (a bit late but I was waiting for finality on moving) as I was moving at the end of August 2018. When I called in and followed up on it a week later (31st of August 2018), I was told the online form did not pull through my request and had to redo it over the phone. Annoying but fine, I redid it with a consultant and was given ********** 47A as my reference. I called in today (7th of September 2018) to follow up on when a technician would be assigned for the installation at the new place and was informed that the reference number is for a completely new ADSL and landline order in addition to the existing one and that it is listed for the old address. The solution given was to redo the line relocation request AGAIN and it would take up 21 days. Now since it has been 15 days since my original request, I would love to have a better solution put in place here. Like many other individuals, I have internet at home in order to do work from home however I cannot do that which essentially places my job at risk as I cannot complete same without internet. I truly would love to have a fast uncomplicated solution to be presented, one that would actually follow through. Right now I am paying for services that I cannot use.