Telkom incompetence, ******* and ********* conduct.

In January/ February of this year (2018) I was contacted about taking out a cellphone contract with Telkom Mobile. They offered me a new Hauwei phone on a R99 per month deal. I SPECIFICALLY asked the agent, should I accept the offer, if he can GUARANTEE that that will be the only deductions from my bank account, and I was informed that is indeed the case. I accepted the offer and a few days later TWO phones were delivered to my house. At first, I thought it was part of the deal, but then I realized they created TWO accounts in my name. I was not particularly upset about this, because my son also needed a phone and I can afford R198 per month. And now, with the vat increase, it has gone up to R203.76. Then the debit orders started going off my bank account!!!!!!!!!!!!!!!!!!! Hotspotter, Techtrace, Mobile talk MT, Safebase, Rescuebox. It took me HOURS on the phone to get this sorted out and cancelled. (If you ask Telkom representatives about these deductions they are clueless!) According to a Telkom representative, I spoke to today or yesterday, (after I had to hold on for nearly 30 minutes before my call was answered, only to be disconnected about a minute into the call!!!! - then having to phone again and wait another substantial amount of time to be connected to the relevant department - my monthly obligation is now supposed to be R200.62 .... Once again a R3.15 difference?? HOW MUCH MORE *********** CAN ANY COMPANY'S EMPLOYEES BE?? I specifically asked them to let the debit order run on a specific day when there will be funds in my bank account. This they did not adhere to! Now they've added penalties on my account, resulting in me owing them a substantial amount of money. A NAEDO debit order for the amount of R1108.20 was submitted by them on the 20th of June and this has gone off my bank account, after I paid two amounts (via EFT) of R354.33 on the 3rd of March and R340.51 on 23 March respectively. It is now the 25th June and STILL, the payment does not reflect on my cell phone account! Which leaves me fearing that I will be BOMBARDED with penalties AGAIN next month! How can this be?? How can they get away with this *******?? Do they offer proper training to their employees? I am a single, unemployed mother, I can BARELY keep food on the table - EVERY CENT counts in my life!! I cannot continue paying TELKOM's penalties for their ****UPS!!! Please pardon my language, I don't normally talk like this, but I HAVE HAD IT!!!!!