Telkom Incompetence (Part II) - Billed for Service NOT Received

<p>I am being billed for ADSL Faster Plus Bundle that I did not ask for.</p> <p> </p> <p>NB! I have posted this on Hello Peter before – See Hello Peter Reference Number AI ********** </p> <p>NB! My Telkom Reference Number to Reverse this billing is ********** 5</p> <p>· This request has been rejected by Telkom because of *********** Staff</p> <p>· Call centre agents have twice told me that they would get the person who rejected this request to call me (Second request was 18/04/2017) – I am still waiting.</p> <p> </p> <p>This all started when Telkom put me on a 100G SoftCap package when I asked for 100G Once Off Top Up.</p> <p> </p> <p>At the same time I was incorrectly upgraded to ADSL Faster Plus Bundle.</p> <p> </p> <p>I was told by a Telkom call centre agent I could be upgraded from 20G to 40G SoftCap for an additional R49 p/m.</p> <p>There was no mention of any requirement for a faster internet speed or an additional fee in this regard.</p> <p>When a Telkom technician arrived at our house to initiate the upgrade to an 8Meg download line, he was sent away because I did not ask for a faster internet speed.</p> <p>My line/router/or whatever was never upgraded to the 8Meg line speed.</p> <p> </p> <p>The result of all this is that I am being billed for something that :</p> <p> </p> <p>1. I DID NOT ASK FOR!</p> <p>2. I WAS NOT TOLD THAT IT WAS A REQUIREMENT!</p> <p>3. I WAS NOT TOLD OF ITS COST!</p> <p>4. I DID NOT AGREE TO!</p> <p>5. I DID NOT RECIEVE! </p> <p> </p> <p>NB! There is also an ADSL contract fee(Under subscription services) and interest charged that must be reversed.</p> <p> </p> <p>One phone call should have resolved this – I have been trying to do so since November 2016.</p> <p> </p> <p>FOR PETE'S SAKE – FIX UP THIS @*#$^%& MESS!</p> <p> </p> <p> </p> <p>PS! Please take note that in the past month I accepted an Uncapped ADSL bundle – DO NOT downgrade my data package to fix the abovementioned billing problem.</p>