TELKOM INCOMPETENCE Order: ***A

Item: Telkom
Rating: 1

I made an order 24/03/2015 and was incorrectly captured therefore my order couldnt be processed I called in and was recaptured(***A) on the 01/03/2015. I was given several dates for installation and all were not honoured until mid month after I called in more than 15 times . Technician finds a cabling error I was not made aware, I called in again to get feedback I was informed about the cable problem, waited for another week for cabling to be fixed, was fixed but techician from cabling department did not close the order on their records and since this was still pending according to the system the order was futher delayed. I called in again I was told the cabling issue was not sorted after I forced the agent to call the branch that dispatched the technician they only realised then that this order was completed......They still made me wait for another week for the installation technician to complete the order... After waiting for more than a month for an order to be completed today the technician comes tries to do installation and the cabling problem was not completed as per instructions......apperantly cabling was suppose to be fixed before it enters the exchange point and cabling from the exchange to customer and only one side was fixed.....I called in again after I spoke to the technician and I asked to speak to the team leader for 3rd time to fix all this prolonged, nonsense and he said the best he could do was call the Operations Manager to get him to finilise the order for me latest on Tuesday, Since so many dates were dishonoured without any communication.... I am writting to hello peter because I feel like I have exhausted all I can do as a client to get this order completed..... What is really sad is I already have a lot of accounts with Telkom, I am a loyal customer and I get treated like Sh*t by most agents I dealt with and Telkom itself Heres the email from the team leader with "the best he could do" ************************************************************************************************************************************ Good day Mr ********, As per your request, I am sending you this email confirming that I will be contacting the OPs manager in your area and confirming the date of the 17/05/2016 for your installation to be completed. I do apologise for all the inconvienance that have this has caused you. Regards Vivesh Chitbaha Durban Call Centre **************************************************************************************************************************** Telkom is the worst with service delivery !!!! even when i have faults they are never dealt sorted out ASAP they always take the longest time ever !!! You will always see the VANs with telkom branding some blazing around not doing anything some parked together chatting ! BAD SERVICE< *********** STAFF > THE WORST !!!!!!!!

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Replies (1)

Telkom's replyOfficial

12 May 2016, 13:48

Hello sizwe-hlatshwayo

This response serves as confirmation that your query has been received.

Your reference number : SM232701

A consultant from our fulfillment team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.

Telkom's reply12 May 2016, 13:48

Official