MH
Mark H
1 reviews | Active since Aug 2018
07 Apr 2021, 09:57
Telkom, incompetence or *******?
Cancelled my Telkom Landline in NOVEMBER 2020 and still being debited and shows active on the telkom portal. Please explain to me WHY I was debited up to now since after DECEMBER as I have submitted everything with 30 day notice. Do you enjoy *****ing peoples money? That's what Telkom is doing, THIEVING peoples money! I want my money back from January and February and that account off my name and closed!
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Replies (1)MH
Mark H's updateReviewer Update
07 Apr 2021, 11:58Called on 10210 and spoke to a very helpful lady who informed me after giving her the reference number I was given in NOVEMBER, that MWEB did not release the line in November and as such they never closed the account. Apparently they sent an SMS informing me of it, if they did, I never received it. Now how exactly that works I dont understand, I did not have LINE rental with MWEB, I had line rental with TELKOM. Apparently the line is now cancelled, I bet you I'm still going to get black listed for not paying since January because of THEIR incompetence. I will not pay once sent further to hellkom. ****** useless lot! Can't they send an email or call you sand say there is a problem? Just send a random sms and hope and pray it reaches the customer? PATHETIC.
MH
Mark H's update07 Apr 2021, 11:58
Reviewer Update
Called on 10210 and spoke to a very helpful lady who informed me after giving her the reference number I was given in NOVEMBER, that MWEB did not release the line in November and as such they never closed the account. Apparently they sent an SMS informing me of it, if they did, I never received it. Now how exactly that works I dont understand, I did not have LINE rental with MWEB, I had line rental with TELKOM. Apparently the line is now cancelled, I bet you I'm still going to get black listed for not paying since January because of THEIR incompetence. I will not pay once sent further to hellkom. ****** useless lot! Can't they send an email or call you sand say there is a problem? Just send a random sms and hope and pray it reaches the customer? PATHETIC.