Telkom incompetence once again!

Telkom has to be the most *********** company in the country! Since the commencement of my contract in 2010, I have had endless problems. The latest monumental error on their part is suspending my service on the evening 17th November due to non-payment. A payment of just over R1 200 which they have acknowledged receiving on 29th October already! I started calling the 180 call centre immediately after I received the first non-payment text message on 5th November. Since then, the treatment I have received has been nothing short of pathetic. All I hear is \escalation