Telkom incompetence on cancelling a contract

<p>I app**** for a contract in December from an istore. Instead of getting the phone in 3 working days that they promised I got it after a month and that's because I escalated the matter. After that I found out Telkom duplicated the contract so I was being charged for 2 phones- and I only received 1 phone. I immediately went to the istore to cancel on the 5th of February 2017. This was supposed to take a month but till this day the contract is not cancelled and I'm still getting billed. I've been following up every week but the call center is useless. I even went online and to the store but with no good came out of that. Now instead of them fully cancelling the contract I'm being charged a migration fee which eseesntially means I have to pay for the phone I never received. And on top of that they made it be a prepaid number.</p> <p>I am baffled by the level of incompetence with Telkom. How can a simple task be so difficult to accomplish!!!</p>