Telkom - Incompetence of online sales dept

Dear Mr Maseko By now you should know about the uselessness and incompetence within your online sales department. The question is, what are you doing about it? I app**** for a data contract about two weeks ago. On 26 April Nozuko called me to finalise the application. Since then I've not heard from anyone from Telkom except that my account has in the mean time been debited for a contract that does not exist. On 05 May I twice went to your online chat to seek some help with this. In the first instance I chatted with Liezaan Diergaardt who said to me that she has requested the sales department to call me. I later had another chat with someone else whose name I did not get before she left the chat even though I had not finished our chat. On 06 May I called your online sales dept on 10213. I held the phone for 30 minutes without any answer until I decided I have had enough of this ******** service from Telkom. Now, please advise what the hell I'm suppose to do in such a situation.