Telkom Incompetence is beyond belief

<p>Let me start by giving a background. I run a business and we have both ADSL and 3 mobile fones on unlimited package.</p> <p> </p> <p>I've been on a 2 year contract with these packages and for the greater part of that 2 years, even though we pay R1499 per month for each phone, we never get internet access in and around Sandton. So in fact you are paying for data you never use. Secondly, I realised after the 15th of every month, the internet speed drops dramatically to a point its unsuable.</p> <p> </p> <p>About a month back now, my contract came to an end is due for upgrade so I ordered the new Samsung S7 Edge. Now, the price has gone up for some R1799 but its been a month and I dont have a phone yet. Call centre says the phone was dispached 1 month ago. Then their courier says they couldnt find me when they came to deliver the fone. They never called to make arrangements and came on a holiday. I could have been at the mall for God's sake. Dont you suppose to call a client and make arrangements when you are going to deliver something?</p> <p> </p> <p>Now the story gets even more irritating. Telkom agents says once the phone is with courier and they cant find a client when they deliver, then they take it back to the warehouse, then you have to re apply or redo the order. How inconvenient is that. The worse part is that its now a month later, I still dont have a phone and call centre agents keep saying the phone is not back on the warehouse. They cant see the courier system and the courier says they sent back the phone to the warehouse and now am caught up in all these incompetence.</p> <p> </p> <p>To make things worse, they now cut our lines because we paid in more than the debit order amount and they billing system cant pick that up. So in fact, with Telkom if you prepay money they punish you because their system needs to see the exact amount. So strange.</p> <p> </p> <p>Also, why does Telkom keeps changing debit order days. For example I signed up for my debit orders to be on the 1st of the month. Then some months they decide to debit on the 29th without my permission, then when the debit bounce, they cut you. As a business, if we say you must debit us on the 1st, then stick to that date otherwise you mess up our planning. I know I have debits on the 1st so I make sure there is money then, so why run debits 5 days earlier than we agreed. Then you pay at the bank, but their system cant see the money and take days to get reconnceted. Is this even legal to just debit my account on a day I didnt agree on.</p> <p> </p> <p>In short, I am shocked at level of incompetense for a company as big as Telkom.</p>