Telkom incompetence

Good day, I just wanted to report that we as business bought a landline handset at telkom and was contracted to pay an installment of R299 per month. Everything went well until our business premises got broken into in which the handset was ******. We reported it to the police and we received a case number as a case was opened. I then contacted telkom to inform them that they should block the line as the handset was ******. I have send numerous emails, contacted their contact centers with no luck been send from pillar to post. I then decided to go to the shop maybe this would help only to be told by one of the staff members there that they don't block lines anymore but they can suspend it, but i had to send an email stating what i want done and the gentleman even gave me his email address and asked me to send that note to his email and he will suspend the line and inform accounts. I did exactly that with the thought that things would get resolved but unfortunately nothing was done. Now we have been handed over to lawyers for account that is in arrears after communicating with them to block the line as the handset was ******.