Telkom incompetence

I reached out to Telkom customer service attempting to purchase LTE bundles as I usually do since I started working from home. I could easily do this on my end however I do not have that option on the app. I got through to an agent (Kamogelo Mosito) who advised that their system is experiencing a problem and he won't be able to help.

I made him aware that I am working from home and need to credit my account as I've already spent approximately 13 min on hold. He kept me on hold for an estimated 24 min and later on dropped the call without saying anything.

I then received a call from a Team Leader who identified themselves as Busisiwe Sibamba. Here the problem started, as this person had no information about what they were doing, she had very little information about the system either. She attempted to resolve the problem(according to her) and came back saying her system doesn't allow her to resolve this and purchase a bundle which I had been buying for over 3 months. Mind you, I had already spent 1h30 hours with the agents.

I have had similar experience where I was the above and later one spoke to a senior member of the team who reached out and apologised.

This is honestly appalling from a team leader. Absolutely shocking service.