Telkom incompetence costing us money

We use our Telkom land-line to run a home business and we have contracted MWEB to provide ADSL Internet service. For over a month now, our line has not been working and we have not been able to use our MWEB internet or Telkom landline. This has cost us a loss in business. Despite repeated calls to Telkom call center using our cellphones and being made to hold for hours on end and being given false promises and bad attitude from call center technicians our landline has still not been fixed. None of the technicians have even contacted us to tell us what's wrong with our line. We have lost more than R1000 through cellphone calls to the telkom call centers. We have comtinued to be charged telkom monthly installments for non-existant services, we also have to pay our internet service provider monthly intallments even though we are unable to use the internet. Telkom must re-emberse us for the losses that we have suffered as a result of their incompetence.