TELKOM INCOMPETENCE causes *****ULANT DEDUCTIONS

l cancelled my 8ta data bundle on the 19th March at Telkom (Cresta branch) and received a cancellation reference number. On the 24th April l went back to Telkom (Cresta) to check that it had been cancelled. It hadn't!! Shocking *********** service! As l didn't remember the original cancellation reference number, Telkom (Cresta) issued me with a new cancellation reference number. Problem sorted - so l thought! While l was out the country, BIANCA DELO (retentions department) emailed me asking me for other contact details as she couldn't contact me. l gave her a number but advised that l would be back in SA at the end of May. Since being back, l have tried many times to contact her through Telkom (Northgate) by email and by phone. One of the emails was also forwarded to her team leader, TOZAMA, to try to ensure that SOMEONE would respond. Nothing. Not a word. Their INCOMPETENCE has left me with two debits that have gone off my account. l have stopped the debit orders and will ensure that there is no cash in the account on the debit date in a effort to force SOMEONE, ANYONE to contact me and to FINALLY cancel the cancelled contract. TELKOM - ***** IS A VERY SERIOUS CRIME!