Telkom incompetence

In October a debit order did not go through. An electronic payment was made to account for this. Since then, every month for the last 4 months my line has been cut simply bexcuse Telkom cannot tie up this amount in their books. Every time I call, I am told my account is up to date but that their accounts department does not update the system and I am cut due to UNCONFIRMED payments ! When I call, the consultants cannot do more than just send an email or request a call back. When I eventually reach a supervisor, I just get a we apologize for the inconvenience, followed by more account unallocated payment excuses, and if I am lucky, my line is restored the same day. Telkom randomly debits my account, for random amounts, and even by doing so, they want me to send them proof of such debits. Their customer service is the worst I have ever experienced. I was with Telkom for many years, but would not recommend them to anyone at this rate. It's ridiculous that customers have to contend with a consultant, whose hands are tied, you cannot speak to someone senior, you can't reach their accounts department, and the most common responses you receive are : " turnaround time of 1 to 5 hours, 2 to 3 days, 7 to 14 days. " Telkom has the worst computer system because it is not synced to capture on time payments, track debit orders, update your invoices and the stupid random sms you receive are irrelevant and inaccurate. I will never take out another contract after this experience!