TELKOM INCOMPETENCE-BUNCH OF CLOWNS

I have been receiving sms 's from telkom threatening to suspend my services even though they has confirmed to have debitted successfully IN December and they needed to allocate payment. On the 30/12/2018 I made a call after receiving an sms demanding payment again, and the same story of allocating payment was given to me and was told by a team leader to ignore sms's. This morning my services are suspended and after talking to 4agents, I was told at 7:30am that my line would be activated within a turnaround time of 5hours - I spoke to Nontobelo (agent) who said i should give it another hour. Its 15:11pm now, i am unable to make calls , do banking etc because of Utmost incompetence and blame shifting between agents, collections, team leaders and the "system"