Telkom incompetence and zero service

My telephone was wrongfully disconnected on Monday of this week 8th February. Despite untold telephone discussions and emails sent to Telkom no one has taken responsibility for the mismanagement of our account I am STILL without internet and no response from Telkom what so ever. This is pathetic service totally unacceptable when they disconnect my line for no reason admit to me on the phone it was a system error yet no one resolves the matter