1 reviews | Active since Dec 2013
Telkom incompetence and theft!
<p>I had a month's outstanding payment with Telekom mobile due to a debit that was returned from my older bank account. I received an sms that said to call customer service or my access would be interrupted. I called to find out how I can go about paying. I was told by the gentleman that it would take 2 weeks to regain access after paying. This was unacceptable as this would affect me as i needed to skype to negotiate the particulars of an overseas job. The sms I received said that it would take 24-48 hours to restore my access. So the information Telkom provided was WRONG! I used a different network provider and 2 days ago I called Telkom as a debit came off from my account and I wanted to pay the difference of R430 that they didn't deduct. I was told that I needed to make a manual payment and that the restoration of my account would take 7 days. Apart from the fact that I missed out on a business opportunity as I was told my line would initialy take 2 weeks to be activated, I am now fed up with Telkom and it's incompetence. I got an sms that said to call the contact centre about my blocked line. I tried for days and couldn't connect to the number provided in the sms. At this point I was furious, I was wasting my time. I then Googled and was able to contact via chat. I was disconnect thrice!! On the 4th attempt I was connected and chatted with an agent that wasn't much help. I had to rephrase a few times after wasting my time waiting on her useless responses in between. Eventually I stepped into work mode as a manager and coached her through what it is that she needed to be doing and providing me with. I do not work for Telkom! Get your people coached and up s****ed! My issue was and still is the fact that I have paid an outstanding balance and all I want is for access to my data and minutes that I have not used!!!!!!!! I have 2 active contacts and a previous contract with a great paying history, I should be a valued customer and get what is owed to me. I was told by this agent via chat that data does not carry over. Tough **** !!! That's not my problem. I went to the damn bank to make payment of R430 that wasn't debited as I was told by the Telkom agent that it's the only way. Then low and effing behold, on the same damn day I get a sms from my bank that Telkom had debited that amount as well. So now they are sitting with a settled balance, plus the additional amount that they have debited after I was told that they wouldn't be able to debit, I should go to the bank. ***! Your staff is clueless and you are NOT customer centric. I refuse to pay for something that I can't even use. I want all of my data for both my cell and laptop contracts. They have caused me to lose out on something important and now I have the inconvenience of having to wait for my line to be activated while I've been debited incorrectly!!!!!!! And I'm told I can't have my data transfered. This is ridiculous! I want this fixed! I want my additional amount returned and I want all of the data I didn't use to be transfered over to this month. I asked the *********** agent to email me a cancellation form and a transcript of the chat but that has not happened!!!!!!!! The staff have zero integrity and as a business they don't put their customers first. I want this resolved immediately. </p>
***!!!!! I'm reporting the following agent Mosima Bopape - for contact avoidance. They failed to address my issue about being billed double and then they disconnected the chat as I was responding, which was withing a few seconds. The staff is pathetic. I have the chat saved and will gladly forward it. Then I have another chat saved that rook place right after with another agent who, just as the ones before, does not know what they're doing. She flat out **** and told me that there are no manager on the chat line AT THE MOMENT, to later tell me that they don't have ability to transfer a chat to one. So lying seems to be a common thing. A lack of integrity must be a company value. Also, after me continuously telling her that I can't connect to the contact center due to my line being inactive, she makes me a **** by telling me that I can still call. Why the **** would I waste my time connecting via the Web if I could call. I've tried for DAYS!!!!!!! The staff have no idea what's going on and it's pathetic. How many times do I have to explain that I do not have an alternative contact number!!!!! Why would I think to have one of I am a customer of the TELKOM network? Is this to say that I'll need a back up with an alternative provider because TELKOM has a history of ****ing up?
***!!!!! I'm reporting the following agent Mosima Bopape - for contact avoidance. They failed to address my issue about being billed double and then they disconnected the chat as I was responding, which was withing a few seconds. The staff is pathetic. I have the chat saved and will gladly forward it. Then I have another chat saved that rook place right after with another agent who, just as the ones before, does not know what they're doing. She flat out **** and told me that there are no manager on the chat line AT THE MOMENT, to later tell me that they don't have ability to transfer a chat to one. So lying seems to be a common thing. A lack of integrity must be a company value. Also, after me continuously telling her that I can't connect to the contact center due to my line being inactive, she makes me a **** by telling me that I can still call. Why the **** would I waste my time connecting via the Web if I could call. I've tried for DAYS!!!!!!! The staff have no idea what's going on and it's pathetic. How many times do I have to explain that I do not have an alternative contact number!!!!! Why would I think to have one of I am a customer of the TELKOM network? Is this to say that I'll need a back up with an alternative provider because TELKOM has a history of ****ing up?
Good Morning,
Please note that we have further escalated your online chat complaint and we have sent you an email with your Account query feedback.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning,
Please note that we have further escalated your online chat complaint and we have sent you an email with your Account query feedback.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
And now they've sent me an email telling me that they've received the manual payment but that there's still money outstanding. The amount given to me is R1000 something, which is less than the R2000 they debited from my account!!!!!! Somebody isn't the brightest where calculations are concerned.
I cannot deal with this incompetence and *******. Whatever system is in place is clearly not working !!!!! The first agent I had the misfortune of chatting to could tell me the exact amount that needed to be paid manualy as they could see the debit of R2000!!!!!!!!!! I paid that amount manualy after which I was debited for that same amount! Wasting my damn time and effort to go and make a manual payment.
Stop ****ing *****ing and lying. You're ****ing me off!!!!!!!! Get this **** in order. I've sent the bank notice of the R2000 debit to help with this incompetence. Fi x it.
And now they've sent me an email telling me that they've received the manual payment but that there's still money outstanding. The amount given to me is R1000 something, which is less than the R2000 they debited from my account!!!!!! Somebody isn't the brightest where calculations are concerned.
I cannot deal with this incompetence and *******. Whatever system is in place is clearly not working !!!!! The first agent I had the misfortune of chatting to could tell me the exact amount that needed to be paid manualy as they could see the debit of R2000!!!!!!!!!! I paid that amount manualy after which I was debited for that same amount! Wasting my damn time and effort to go and make a manual payment.
Stop ****ing *****ing and lying. You're ****ing me off!!!!!!!! Get this **** in order. I've sent the bank notice of the R2000 debit to help with this incompetence. Fi x it.
It been 7 days and I am still to receive a response. I chatted to another *********** agent named Andile Chinyanga. I told them that I wanted the chat transcript emailed to me and that failure to do will be avoidance. This agent, as the rest, could not answer the question asked, went off track, repeated the same thing over and over which had nothing to do with what I asked, didn't do as I requested and tried to contact avoid by sending a reply and within a few seconds asking if I'm there so that they could disconnect the chat due to incompetence. You took my damn money and it's costing me hundreds of rands in airtime with another provider and I've missed calls from employers due to not having my number active as reflected on my ****ing resume. This is the worst network! I will never encourage anyone to do business with these idiots ever again!!!!!!!
It been 7 days and I am still to receive a response. I chatted to another *********** agent named Andile Chinyanga. I told them that I wanted the chat transcript emailed to me and that failure to do will be avoidance. This agent, as the rest, could not answer the question asked, went off track, repeated the same thing over and over which had nothing to do with what I asked, didn't do as I requested and tried to contact avoid by sending a reply and within a few seconds asking if I'm there so that they could disconnect the chat due to incompetence. You took my damn money and it's costing me hundreds of rands in airtime with another provider and I've missed calls from employers due to not having my number active as reflected on my ****ing resume. This is the worst network! I will never encourage anyone to do business with these idiots ever again!!!!!!!
CHANEL DELOO, **** and refused to provide me with a transcript of the chat. Claims to have called nudebt and says that they do not have a record of the amounts they have debited. And then disconnected the chat. I want a follow up this pathetic customer service. Not emailing me the transcript doesn't mean that I didn't screen shot it. I have every chat saved and I will post it to every social media site if I don't receive an apology from every party involved and get this sorted today !!!!!!
CHANEL DELOO, **** and refused to provide me with a transcript of the chat. Claims to have called nudebt and says that they do not have a record of the amounts they have debited. And then disconnected the chat. I want a follow up this pathetic customer service. Not emailing me the transcript doesn't mean that I didn't screen shot it. I have every chat saved and I will post it to every social media site if I don't receive an apology from every party involved and get this sorted today !!!!!!