Telkom incompetence and ******* service.

Worst service ever. Since the 30th of November it has been my part time job calling in for help from Telkom. I notified them that I was one of the customers who got their airtime deducted after purchasing airtime with my banking app, not once but twice. Each time I'd call in and give them the dates and amounts that were deducted. Each time they told me they'd have to escalate the matter to their technical department. The tech department would call once in a day and claim I'm unreachable. Even in our personal relationships if try to get ahold of someone and don't get them do we not try calling back 5/10 minutes later? Apparently that is unheard of at Telkom. After 2 weeks and one weekend without airtime or data I visited their branch in Westgate, Roodepoort. There I was told there's nothing they can do because their tech support doesn't work on weekends. So it meant going another weekend without communicating with family and friends. All this time the manager Kevin, was saying I'm being unreasonable and even called security on me. Mind you for me to go to the store physically is because the last time I called their contact center the agent hung up on me. At some point they did request for my bank statement which I provided to Kevin. Kevin gave me an office number and email all of which is useless to someone without any AIRTIME AND DATA. Today I called in again, the agent said she doesn't have the contact of the Telkom branch and if I want them to reopen the case I, the customer who does not work for Telkom must provide her with the contact information for the Westgate branch. Or I must ask someone to Hotspot me and resend the bank statements. This is my 3rd weekend without airtime or data. They don't care that I can't call to check in on loved ones especially over the holidays. I am simply not a human being to them. I wash my hands. I've been more than patient. Porting my number.