Telkom incompetence and *******

<p>I went into the Create Branch In July 2015 to upgrade my Telkom service to Home Premium for R899 per month but this was never done although I was informed it was, that Agent rather duplicated my account and double charges me for everything on the old package then after a couple of months it was apparently sorted out but the cellphone numbers with free minutes were charged every month instead of me getting free minutes because someone in Telkom loaded them as contracts without my permission and I immediately queried on the first invoice because these contracts had R50 deducted every month each whether you used it or not and untill today 1 year later I am waiting for this billing issue to be sorted and my credits passed but all i am told is pay your bill and we will sort out your credit. I want this sorted immediately, all this is linked to (011) ********** and David Van Aswegen promised this will be sorted in December but he too is now ignoring me.</p>