TELKOM INCOMPETENCE AND NON ASSISTANCE FOR PENSIONERS!!!

my mum is a pensioner. for the last 6 months she has not received her telkom invoices for her line. she lives on her own and does not know how to call telkom to ask for assistance or the rather what to ask for. her daughters including myself assist her with this.

i called telkom today , 13.11.2017 to query why she has not been receiving her invoices. when they asked me to confirm the billing address apparently TELKOM captured the billing address incorrectly. she insisted thereafter that only my mum can confirm the billing address and not me although it is my email address. my mum is old and does not know my email address to even give to her. i stated to the lady that they can call my mum to confirm that i can give the correct billing address while i hold on and she rudely stated that TELKOM does not make outgoing calls and that my mum must call them. again i stated that my mum does not know how to do this and that i am the one who can assist as she is old!!

i asked what time does the stores close on the weekend as i work till from Monday till Saturday and that i need to go with her to assist her. again she rudely said she does not know the closing times.so i asked to speak to a supervisor who can assist me and she said she is the supervisor. so i asked to speak to a manager and she said that managers dont take calls. So managers dont take calls and supervisors dont know the closing times of the stores?? WOW!!!

How do i sort this out with my working times and the fact that they will not call her, a PENSIONER, which means she is old by the way, to confirm that i can confirm details on her behalf!!

is this how TELKOM does business with PENSIONERS??? Im shocked and utterly disgusted at this supervisors attitude and non-willingness to assist yet when we pay our bill a day late TELKOM will suspend our lines and then take forever to reconnect once we made payment.