Telkom incompetence and Neglect

Negligent and *********** call centre and Billing staff. Was 7 days left before my contract expired. Went in to the N1 Cape Town store, signed to renew the contract ( not upgrade or downgrade) and opped out of taking a device, this was sim only. I completed my contract time in full, didn't prematurely upgrade so the previous device was paid in full. Yet i still got billed for a device carry over fee. I contacted Telkom was told it was cleary a fault on their system and it would be fixed in 7 working days ***. IT WASNT!!!!! Instead the billing agent went and created an issue that wasnt there by doubling my bill then bringing it down again and logging it as resolved. How the hell do you create an issue to resolve it!!! I spoke to another consultant who told me they would log another issue *** it has been more than 7 working days it hasn't been resolved yet again, my billing debit order will go off today. This isn't just negligence on Telkoms part but theft and ***** aswell, as an amount i didnt authorize will be deducted from my bank account because of an issue telkom did not just fail to correct after a month but created aswell