Telkom incompetence and misconduct

Yet another frustrated telkom customer! I got a telkom iPhone13 contract last year November and I did this online. The phone was delivered to me within that month. To my surprise, I received another phone delivery, which I had to reject because, number one, I already received a phone and 2, I wasn't even home to sign for it and rather have it returned myself.

Come December, I get charged for 2 iphones. I called telkom and sent them emails showing them that the delivery company shows that I refused the item. I even called the delivery company and they sent me a Proof of Delivery showing that the item had been returned to telkom.

I escalate the matter and eventually someone from telkom investigates my case. A few days ago I received an email stating that the matter has been resolved. Today, I have a statement from telkom stating that I owe them R12000 for canceling an iPhone I have never had in my possession!!!

The lady who was "helping" me reassured me that they were tackling the matter and it will be resolved in no time only for their resolution to still hold me accountable for something I have never had in my possession!

I am livid and disgusted by telkoms incompetence and misconduct. I have had to deal with this for the past 4 to 5 months! And to think that this matter has still not been resolved!