Telkom incompetence and lack of service continues

<p>On the 29th of December 2016 I posted a review detailing my long running saga with Telkom over a service for ********** 330 which I had cancelled in July at the Telkom offices in Bloemfontein inJuly 2016. .</p> <p>Telkom responded quickly to my post on Hello Peter, giving me a reference AI ********** and saying that a request had been logged with Telkom credit management asking for rental credits.</p> <p>In spite of this response we continued to receive SMS's and phone calls from different people at Telkom's lawyers MBDCS asking when we were going to pay the balance due . I informed them of the response from Telkom but the lawywers indicated they were not interested and could do nothing. I had to contact Telkom myself.</p> <p>By the 18th of January Telkom had not respoded to me and I called the Billing Department at Telkom.First I spoke to Cindy and after I gave her the Telkom reference AI ********** put me through to a supervisor whose name was Yondeoa. Yondeoa indicated that the credits had been passed. I asked that they fax me a copy of the account showing the credits. They indicated that they could not as the account had been posted. This was most strange as they surely must have copies on their systems. In any event no account has been received by mail and I continue to receive calls from MBDCS lawyers asking when is the account going to be paid or they will institute legal action.</p> <p>This really is a nightmare and apart from what Telkom must be paying in wasted time due to incompetence and to lawyers it is a dreadful experience as a customer having an insight into how a state enterprise is being run is alarming to say the least. I really want this matter sorted out, pay what I actually owe legally and finished with this dreadful saga. Please , please help</p>