Telkom incompetence and dishonesty

I have been on numerous calls regarding a payment made on the 4th August on the app. My line is suspended although the payment was made. I cannot bank, call, or use Uber amongst other things since my line is not active. I have spoken to 2 TLs who have not connected me with an ops manager despite numerous requests. I have wasted hours on calls with the *********** staff and team Leader Masilo. I was promised call backs from a TL which never happened! The TL Masilo could not understand that a p.o.p is only available for eft payments and since this was an app debit/credit card payment, it is not an option. I have stated countless times that I used a Tyme bank account and the option to download a statement for August is not yet available. Despite that, I have provided the transaction id that would be required in order to locate the payment. Since having worked in the payments industry I am well versed on what is required. I'm addition to that, I provided all other relevant details that would assist with the allocation of the payment. I am extremely frustrated as this is impacting my day to day life and business. I cannot even call Tyme bank to request a statement since I CANNOT MAKE CALLS or use the internet to SEND EMAILS!! I cannot offer to pay the amount again and then settle this later because I CANNOT ACCESS MY BANKING OTP'S!!!!! This is not my first day encounter with Telkom and it's *********** staff. All calls are recorded so go and listen to them. I was promised a call from an OM today withing 5hours. I do not have confidence that this will occur. If not, I will be back to detail everything. My contracts have been up for renewal and I can definitely say that this is the reason I will be porting to a different network. You stole my money at this point.