TELKOM INCOMPETENCE

A representative of our company visited Telkom's walk-in center on 28 September 2020, to cancel a contract. The request was captured and the case number was issued. Debit orders continued to be deducted from our account. Subsequently, after numerous visits to the walk-in center and further case numbers, we are informed they are unable to action/register a cancellation because the account is in arrears. It should be noted that the account was paid in full at the time of our 1st walk-in cancelation in September and the only arrears that accrued was as a result of Telkom's refusal to honor our request to cancel the account and to stop the debit orders. Even after informing them that we have no business with Telkom, whatever service they believe they are "providing" isn't being used by us. Not withstanding our numerous attempts to cancel the contract, Telkom proceeded to hand the account over to VVM Debt Collectors, who contacted us telephonically and we explained in writing, which we did numerous times by email, asking for acknowledgement of our mail, to no avail, yet debit orders continue to mount up. The above demonstrates Telkom's incompetence to deal with this matter, and would advise clients to avoid doing business with Telkom, as the frustrations we have experienced over the last 11 months have still not been resolved.