Telkom incompetence

On the 4th of July I reported a fallen telephone pole to Telkom and that the pole has damaged my electric fence. I was given a reference number only to discover a week later that the reference number given was incorrect when making a follow up. I was then given another reference number which meant that the process had to be started from scratch. The second reference number was 42087 and a technician was sent to make an assessment. A week later nothing had been done, no communication from Telkom. Another week or two later when making a follow up I was told the issue had been closed. The lady could not even generate a third reference number and told me that someone will call me to give me a new reference number. Up until this day 19th August no call from telkom, the pole is still sitting where it had fallen. Telkom's complaints number is not working. I have decided to take the battle to the streets seeing the so called proper channels are not working.