Telkom Incompetence

In January 2023, I called 10213, option 5 Cancellations to cancel my internet line and made it clear not to cancel the voice line. Now everything is cancelled but still receiving a bill every month and trying to resolve this gets put through various departments as no one can take responsibility or assist in this regard.

I am being marked as defaulting on an account that is cancelled whereby I have had no service and have to now pay for this