1 reviews | Active since Jul 2016
Telkom - incompetence
<p>Why is Telkom such a waste of time, incompetence is the rule of law. In one phone call lasting more than an hour, I have confirmed my e-mail address no less than 16 times, I have explained my frustrations to not less than 16 different people in as many departments.</p> <p> </p> <p>Why must the customer always be the one to sort out other people`s incompetence, their inability to do things right the first time. Why must the customer be the one footing the bill, using limited resources and expensive 3G connectivity, still be on the receiving end of shoddy client service.</p> <p>I ask you!</p> <p> </p>
HI HPansegrauw
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected service number and ID for the registered owner when possible. We will task our Mobile team to attend and advise. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI HPansegrauw
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected service number and ID for the registered owner when possible. We will task our Mobile team to attend and advise. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Yet another confirmation of my ID - but her goes ********** 117088
Thanx to the 17th persone in I spoke to my issue has been resolved. It does not however detract from the fact that I had to vent my frustration to 16 diverent people before the issue was resolved. Thax foe messing with my time, badget and my sanity.
Regards
Yet another confirmation of my ID - but her goes ********** 117088
Thanx to the 17th persone in I spoke to my issue has been resolved. It does not however detract from the fact that I had to vent my frustration to 16 diverent people before the issue was resolved. Thax foe messing with my time, badget and my sanity.
Regards