Telkom Incompetence

On 2 January 2021 I logged call with Telkom technical support to repair the ADSL line that was impacted by a storm. Below is the first call reference that was only attended to on 22 January 2021 and still not attended to.

First Call *** 7087

On 22 January 2021, the technician that came out did not do a thorough job which left us without Internet until today, 31 January. The initial call was closed.

On 27 January 2021, I logged a second call to try and resolve the same issues and when I followed up, there was nothing to report on.

Second Call *** 3927 (27 January 2021)

We have not received service from Telkom and still expected to pay the bill. There are no SLAs that are kept to and this is unacceptable as we have to work from home without Internet access we are paying for.

Please can Telkom sort this out urgently!

Ntuthuko ***