Telkom Incompetence

I app**** for the Faster Plus 8Mbs package a month ago telephonically, I gave the sales person the name of the product etc. I was given something totally different, when I contacted Telkom I was informed it would take 24-48 hours to rectify. After contacting them again after 48 hrs I was then told it would take 7-14 days to sort out due to the holidays. Well it's now been a month. Just over a week ago they switched off my service to sort the problem out now I have no service at all. Every time a person calls you get told the problem was not logged or it has been escalated, but nothing is done. The fact that Telkom decided to fire half it's KZN staff is now becoming my problem & I can't even go to another service provider as they now say there's a problem with the line. So much for service!!!!!!