Telkom Incompetence

In 2008 I app**** for a landline in my flat. This was done and I was allocated a phone with the number ***. This is when my troubles began. It seems a MRS JOHANNA SWART had this line before me. I must add i do not know this person. It took me a few years to get the account in my name MRS ANNE DE JAGER but incorrect address. I tried many times to have this rectified to no avail. It was a package deal of R353.00 per month which was paid by debit order from my bank. Now 12 and a half years later I have moved and terminated this service. It seems it has not been terminated and Telkom are still billing me each month. I have once again visited their offices and really have no success. Each time Telkom call up this number Mrs Swartz's name appears. That's when they look at me doubting what I'm trying to tell them. So frustrating. When they enter my ID naturally my name appears. This has been an absolute nightmare and at my age, almost 80, most distressing. The "Consumer request for Contract and Service Cancellation" is dated 19.02.2021 and Case No is ***. I have asked my bank to block this monthly debit order to Telkom but there's no guarantee that this will happen. I would be the happiest person ever if this shocking saga could be resolved. Such bad service from Telkom means I tell all i know never tondealnwithbTelkom. Thanking you in anticipation.