WN
Werner N

1 reviews | Active since Mar 2015

25 Feb 2016, 12:52

Telkom incompetence

On 15 Feb 2016 Telkom disconnected my ADSL without any request from me or outstanding fees. When I phoned to enquire why I was told that they cannot tell why on their system, but that I would have to reapply for the service and it would take 3 days for the service to be reinstated.<br> <br> I did that and the service was reinstated on Thursday (18 Feb) afternoon . On Saturday 20 Feb the line stopped syncing at 2 MB. I logged another call - 141CTK200216 - but Telkom just closed the call without fixing it.<br> <br> On 21 Feb I logged another call - 124CTK210216 - and again Telkom just closed it without fixing it.<br> <br> On 23 Feb I logged yet ANOTHER call - 205CTK230216 - and to date Telkom has done nothing to rectify this.<br> <br> Can I please get a single competent employee at Telkom to take ownership of this and sort it out ASAP!?

0
Replies (1)
Telkom
Telkom's reply25 Feb 2016, 14:42
Official
Hello wernervn_telkom,

This response serves as confirmation that your query has been received.
Your reference number :SM205227.
A consultant from our team will be in contact to assist with the query.

Regards
Telkom Social Media Team.

Best regards,