1 reviews | Active since Mar 2015
Telkom incompetence
On 15 Feb 2016 Telkom disconnected my ADSL without any request from me or outstanding fees. When I phoned to enquire why I was told that they cannot tell why on their system, but that I would have to reapply for the service and it would take 3 days for the service to be reinstated.<br> <br> I did that and the service was reinstated on Thursday (18 Feb) afternoon . On Saturday 20 Feb the line stopped syncing at 2 MB. I logged another call - 141CTK200216 - but Telkom just closed the call without fixing it.<br> <br> On 21 Feb I logged another call - 124CTK210216 - and again Telkom just closed it without fixing it.<br> <br> On 23 Feb I logged yet ANOTHER call - 205CTK230216 - and to date Telkom has done nothing to rectify this.<br> <br> Can I please get a single competent employee at Telkom to take ownership of this and sort it out ASAP!?
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This response serves as confirmation that your query has been received.
Your reference number :SM205227.
A consultant from our team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
Best regards,
