Telkom Incompetence

It took me 6 calls to cancel my landline and migrate to VOIP, then just when you thought all is in order and you get a sms to confirm the migration, you discover the device was not included in the order. I asked the agent to check if they had stock, which she confirmed. Then to find out on a follow up call that she did not include the device in the order. The service through this whole frustrating process was beyond ridiculous, it is actually shameful.