Telkom incompetence

I have changed my details when I called Telkom during July regarding my ADSL. There still exists an email address and residential address of someone else on my profile which I have sent on several occasions to ***. I have received no positive response other than them requesting my ID number etc.I received an sms stating that information for my ADSL will be sent to a totally different email address. Why can't these idiots get it right?????? why is it so difficult?? why not employ competent staff???? CAN YOU FIX MY CONTACT DETAILS AND GET IT RIGHT?????