Telkom incompetence

In January 2019 I took out a 10mbpd adsl contract with Telkom. As from October 2019 I started experiencing slow internet connection and made almost weekly calls to the call centre to address the matter. In total I logged about 6 faults, to date I dont get the speed I'm paying for. In December 2019 the speed dropped to 2mbps and sometimes to 0,2 mbps. I logged a call on 15 December 2019. The call has also been escalated and my last call to the call centre, the consultant confirmed that nothing has been done. Everytime I'm told a technician will come to your premises. Nobody came except the 1 that promised all is ok on 24 December, which was not the case. I sent an email on 8 January 2020 to Telkom National Complaint Centre asking to intervene and asked for feedback by 23 January 2020, no reply. Our internet connection is now completely down for almost a week and they blame the undersea cable fault. Surprisingly other people still have internet connection despite the undersea cable fault. We have no benefit of streaming services that we are paying for. According to Telkom billing department, I cannot ask for reimbur*****t or rebate because the fault must first be resolved. Telkom service is absolutely pathetic and I'm going to apply for my contract to be cancelled. Whoever is considering Telkom as an ISP, please stay away. There service is worst than waste, inability to escalate and resolve faults, inability to offer alternatives, biggest bunch of liers as well as their inability to communicate. My next step is the Ombudsman, I have records of all my communication with Telkom consultants and supervisors. Please help, I've tried almost everything, except the Ombudsman, to get something out of Telkom.