Telkom incompetence...

Telkom has so far been the worse institution i have had the misfortune of dealing .... For months i have had a credit on my account which is closed, and in January 8th i logged a case for a refund of the credit amount. It is now 3 months later and i have still not heard a word about it. Every time i contact them, they apologise and say it will be referred to their 'back office' and i will be contacted. I am still yet to be contacted by anyone from Telkom in this regard and i have to keep chasing this case up with them ... each time getting the same stupid reply. When asked who i can contact to follow this up, i am told they dont have a direct line ... they will contact me .... BIG LAUGH !! *** Telkom ... Get your act together !!!!