Telkom incompetence.

I called Telkom on 15/01/2019 to cancelled my internet service and was informed that I should do it online. I gave the required 30 days notice. On 14/02/2019 my internet service was terminated and I app**** for a service with another provider. They duly informed me that the ADSL line has not been transferred to the holding pool. I called Telkom on 15/02, 18/02, 20/02, 22/02 & 25/02 and got a different explanation every time, from "do nothing" to "your account is in arrears and must be settled first" The balance on my account is 0.00 and there is not even an invoice to check. As a last resort I am now going wireless. Telkom is the most *********** and useless company I have ever had the displeasure of working with. Good riddance!