Telkom Incompetence

I did a upgrade on my 4 MB line in March 2018 to date i still have not received a upgraded line But from March 2018 i have been paying the 10 MB line Price

I have logged more than one Call with Telkom to resolve the issue Telkom Call Numbers: REF: ********** 0 - To investigate my line and to Reimburse me for the extra money paid on th Account Call Logged Date:18/12/2018

REF: ********** 51A - To upgrade my line to a 10 MB line from 4 MB line Call Logged Date:31/03/2018 I have gone to the shops more than 10 times now and still i am waiting