Telkom Incompetence

I have moved end of March 2018 and requested that the service must please be discontinued and reconnected once we have moved to the new address. This was never done and I was still being charged for the ADSL (which I had dutifully paid, just incase they saw that as bad credit and refuses to install the new ADSL at my new home address) . I have called Telkom numerous times, requested cancellation, received reference numbers and several disputes entered on their side, promises of being credited for the charges made by me for an ADSL not used by us anymore. The new line was installed in Jun 2018 but now I was being charged for the new line and yes, still the line at the previous address. 14 Jan 2019 yet another call to Telkom to please ask them to rectify this (their) mistake. I am homebased so my job is internet based. On Friday morning Telkom had at long last discontinued the ADSL from my previous address but regretfully never informed us that the line installed at our new address was only a telephone line and never an ADSL and it can take anything from 7 days until kingdom come to install the ADSL. I must now wait for their IT specialists to send me a SMS to schedule an appointment which may occur never?! After all of this, no one picked up that I don’t have an actual ADSL at the new home address and deactivating this would result in us not having any internet! I am so frustrated and nobody cares that my job depends on this internet installation!!!