TELKOM INCOMPETENCE

telkom Fibre installed on 9 november via vumatel, order was placed for 20mbp up and 20mbp down, tuesday 13th november multiple calls to telkom and vumatel. order that was placed from telkom was a 20/2 fibre line(wrong) speed tests, reports from vumtel confirmed the line is running at 20/2mbp ,telkom is blaming vumatel, according to vumatel a order for 20/2 was ordered from telkom , and telkom is denying the order of 20/2, 19th november my fibre line is suspended due to amount of R5000 oustanding, i was charged for modem on a 12month contract, and i am paying a 20/20 line, telkom from sales department , billing, tech all incompetence of making a complete mess up on a line that is few days old, After speaking to billing department i still have a adsl line, i merged to Fibre , Telkom cannot fix a problem , They cannot make a attempt to give me a prober fibre line 20/20 yet i have to pay for it, order num: ********** 3- ********** 19, i am pushed from piller and post between telkom blaming vumtel im sick of it