Telkom incompetence

Telkom's service is absolutely atrocious!! After phoning several times and being told we are offline on the 11th of October I went into a Telkom store in Ballito Junction and asked if someone could help me cancel my ADSL line. The consultant said he could only call the helpdesk from their phone and let me do it over the phone. Guess what???? OFFLINE again!!! but with a promise that they would call me back later that day. They did call back but who would have guessed it??? OFFLINE again!! The consultant promised to call back but never did. I called a few more times and wait for it...... OFFLINE again!!! On the 30th of October I went back to the same store and this time a rather lackluster and unenthusiastic lady called them from the store and I spoke to a consultant who , I am going to give only 1 guess ........ went OFFLINE again!!!!!! He did mail me (Surprise Bafana Finger (SF) ********** as promised but what I received was a fully completed cancellation form for another company with all their details present. I mailed him back asking for a blank copy but have had no response. I am now being billed for another months subscription for a service I haven't used and don't need. Please Telkom sort your nonsense out!!!