Telkom = Incompetence

On 9 March 2018 I reported at the Telkom store in Walmer Park Mall, PE that my bill is incorrect and they need to downgrade my line as their technicians found that I can’t get more than 6mbps at my location due to the distance from the exchange. Six months later and my problem is not resolved. Over the last 6 months I have spoken to dozens of staff and all are equally ***********. I went to the Cresta Branch two weeks back for the umpteenth time and requested for the line to be cancelled. To date I have received no confirmation. I have never seen this level of incompetence in my life!!!