Telkom Incompetence

I did an cancellation of a Telkom line on 31 May 2016. I was supp**** with all the reference numbers pertaining to the cancellation as well as the cancellation of the ADSL as I upgraded to Telkom LTE. I was informed that that I need to give a months notice which I did not object to and duly paid the extra month. Low and behold Telkom did not discontinue the service for several months afterwards. I refused to pay for the extra months as I did not even know that they did not suspend the service. I took the matter up with Telkom to rectify the account for more that a year which was not rectified to date. I duly paid every month what I owed them on the monthly account which they accepted. January 2018 I had no service on the remaining line which was only fixed after 5 months and they did the correction on the account and credit my account for the time that there was no service. They now suspended my account when I paid what was due on the monthly account and still did not address the issue of the old cancelled account. I logged queries, talk to an agent and tried everything to resolve the matter with no avail. Telkom does not come to the table and suspended the service without notice. Maybe we should go to court and obtain a cost order against them.